Shipping & Returns
Products are typically shipped within 3-5 business days. During holidays, inclement weather & sales, shipping may take longer. ALL ORDERS ARE SENT WITHOUT SIGNATURE. Neither Jackée Harry, Toodler Bug, Inc., or Metropolitan Talent Agency are responsible for packages once delivery has been confirmed. OVERSEAS CUSTOMERS PLEASE NOTE: YOU ARE RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS IN ORDER TO CLEAR YOUR ITEMS.
Due to the nature of the product fulfillment process, exchanges are not typically granted.
In cases where a refund is negotiated, merchandise (unless otherwise indicated) will be refunded within 7 calendar days (for US Continental orders) or within 14 calendar days (for International or US military installation orders) from the original invoice date. Customers must inform Toodler Bug, Inc. of any order discrepancy within 5 calendar days from the invoice date so that we may investigate and resolve the situation accordingly.
Canceling an Order
You may request that an order be cancelled, provided the order has not already been processed and shipped. Simply email firstname.lastname@example.org to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. Although we provide a 100% hassle free cancelation policy, we would appreciate if all questions and concerns are answered prior to placing your order.